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How Centrelink’s Online Services Can Help You During COVID-19

Jacaranda Team

Jacaranda Team

August 27, 20209 minute read
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Claiming from Centrelink

The rapid spread of the COVID-19 Coronavirus has sparked alarm worldwide. As Australia continues to closely monitor the outbreak and take serious measures, many Australian’s have been left without jobs and the very real possibility of financial hardship. At the very least, we’re sure the thought of delving into the Centrelink online services website has crossed your mind, at least just to find out what benefits you may be eligible for. 

On this page:

    It can be frightening to think how this strange time may affect our families and loved ones, however, it is crucial during times of uncertainty that we look to reputable sources when seeking information. Accurate information will support people in making informed decisions and taking necessary steps, but we realise that the information may be overwhelming.

    If you are wondering how this global crisis may affect your existing Centrelink payments, how to create a Centrelink online account or how Centrelink online services can help you, keep reading to find out more!

    Who’s Hiring?

    As we all know it’s a tough time for our communities and economy. As we adjust to the new pandemic reality, the world’s shopping habits have drastically shifted. However, there are a number of companies in need of staff as the global crisis escalates. If you’ve been left jobless, try to keep calm and remember there are options out there.


    Telstra has announced they will be recruiting 1,000 temporary contractors to help manage call centre volumes and better serve their customers. Want more info? Check it out!


    Due to panic buying of household essentials, many supermarkets are in need of more staff. This will allow for shelves to be replenished faster and customers to be served quicker. Coles is recruiting 5,000+ casual team members to work in supermarkets across Australia. You’ll need to be quick though as they’ve already received thousands of applications. 


    BHP is hiring 1,500 short-term workers for its mining operations in Queensland, South Australia, Western Australia, and New South Wales. Positions available may include truck drivers, mechanics, boilermakers, production operators, cleaners and warehouse staff. For more info, checkout BHP.


    According to ALDI’s website they are still hiring. Apply here.

    Services Australia

    There will be an increase of up to 5,000 staff for Services Australia which will assist to support the delivery of new Government measures. You can apply here for many of these roles.

    Queensland Health

    If you are interested in working for Queensland Health during COVID-19, they’d love to hear from you. Check out what jobs are available!

    Queensland Government

    Check out their website or the Queensland government Linkedin, there’s a bunch of jobs going! Apply today!

    Federal Health

    Do you have qualifications in public health, epidemiology, data analysis, laboratories, emergency management or communications and media? You can apply here.

    What Centrelink Online Services can do for you

    Are you in need of some serious financial help? Try to stay calm and remember there may be options to suit your circumstances. Only recently, the Australian Government announced they will provide a temporary Coronavirus Supplement of $550 a fortnight to new and existing income support recipients. This means that from the 27th of April 2020 people will receive their usual payment plus $550 each fortnight for a period of six months.

    The Coronavirus Supplement will be provided to people receiving:

    • Jobseeker Payment
    • Sickness Allowance 
    • Youth Allowance for jobseekers
    • Parenting Payment Partnered
    • Parenting Payment Single
    • Partner Allowance
    • Sickness Allowance
    • Farm Household Allowance.

    So if you’re dealing with sickness, isolation, a change in income or unemployment due to the coronavirus, the Coronavirus Supplement could support you. If you’re already receiving one of these payments, Centrelink will pay you automatically from the 27th of April 2020. 

    Read more about the Coronavirus Supplement on the Department of Social Services website, here

    Are small business owners and casual workers eligible?

    If you are a casual worker and you still have hours but your income has fallen below $1,075 a fortnight you could be eligible for the Coronavirus supplement. The same goes for businesses that have been closed or have lost a significant amount of customers. If their income has fallen below $1,075 they could receive the supplement.

    Can I claim Centrelink payments due to isolation?

    If you can’t work because you’re isolated at home and don’t have leave entitlements you may be able to get a Crisis Payment. If you are in severe financial hardship and you are already receiving an income support payment like JobSeeker Payment or Youth Allowance you might be eligible for crisis payment in addition to this. The Crisis Payment is a one-off payment equal to a week’s pay of your existing income support payment rate.  Check out Centrelink online services to see if you can gain support.

    Who is eligible to claim Centrelink payments during the Coronavirus?

    Due to the coronavirus outbreak, the Australian government has also expanded eligibility and qualification criteria for payments. This will be put in place from the 27th of April 2020 for six months. 

    You could be eligible if you’re:

    • A permanent employee who has been stood down or lost your job
    • A sole trader, self-employed, a casual or contract worker whose income has reduced
    • Caring for someone who’s affected by COVID-19

    So, if you’re earning less than $1,075 a fortnight, Centrelink should approve your claim. For more information head to The Department of Social Services.

    Simple steps to claim Centrelink payments

    If you have recently lost your job and are experiencing financial hardship due to the coronavirus outbreak, the government might be able to support you. Depending on your circumstances you could apply with Centrelink online services for a Jobseeker payment and receive $550 a fortnight. This payment is also eligible for anyone who can’t work or study due to illness, injury or disability. This also includes people affected by COVID-19.

    To receive JobSeeker Payment you will need to meet some rules. These include:

    • You’re between 22 and Age Pension Age
    • Your income and assets are under the test limits
    • You meet residence rules

    Here’s what you need to do;

    Step 1: Get ready to claim

    Using Centrelink online services is the easiest way to claim. Firstly to claim online you will need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    If you haven’t received Centrelink payments before, you will need to call Centrelink to get a Customer Reference Number which could take a while.

    Step 2: Get your documents ready to claim

    You will need some supporting documents which will help you answer some of the questions in the claim. Make sure you have a separation certificate from every employer you’ve finished working with in the last 12 months. 

    If you’re sick or injured and cannot perform your usual work you will need a medical certificate.

    Step3: Make your claim

    To make a claim, you will need to sign in to myGov and to Centrelink. Select Payments and Claims from the menu, then Claims, then Make a claim. Once you’ve done this, select Get Started from the category that best describes your circumstance. You will then be asked to answer a few questions. Finally, submit your claim.

    Step 4: Track your claim

    After you’ve submitted your claim online, you’ll get a receipt with the ID number of your claim, the estimated date your claim will be complete and a link to track its progress.

    What if my child can’t attend child care?

    In some situations, your child may not be able to attend child care. This could be because you or your child are sick or isolated or you have chosen to keep them away as a precaution. In these circumstances, you may be able to receive Child Care Subsidy for up to 42 absences for each child, per financial year. In special circumstances, you may be able to receive CCS for more than 42 absent days.

    Additional Child Care Subsidy (ACCS)

    If you are dealing with financial hardship because you are unable to work you can apply for ACCS Temporary Financial Hardship. This could provide extra help with the cost of approved child care for up to 13 weeks. 

    If ACCS could be an option for you, you will need to provide evidence for your reduced ability to pay child care fees.

    To claim ACCS you must:

    • Be eligible or already get CCS
    • Have experience financial hardship due to an event in the last 6 months
    • Have a substantially reduced ability to pay child care fees.

    Beware of scams

    It’s important that, in times like these, you are extra aware of who you share your information with, especially when applying for Centrelink online services. Many individuals are in desperate need of money so it’s important to recognise the warning signs such as fake phone calls or emails. Make sure you are check that you are receiving genuine responses. Centrelink won’t ask for your bank account or contact details.

    What if I need to take out a loan but I’m receiving Centrelink payments?

    With a global crisis on our hands, some Australians may need a small financial boost to get the urgent payment they need. At Jacaranda, we can offer loans for people on Centrelink. If you can meet our eligibility criteria, we will treat your Centrelink repayments just like any other regular income. While some lenders may not give you a loan while receiving Government benefits, we will look at your current situation with a fresh approach.

    How Jacaranda Finance can help

    It is our mission to make lending easy and accessible for Australians. Health is a huge priority right now so by choosing our online service you can skip the queues and get a fast outcome from the comfort of your own home. We will access your financial situation thoroughly to ensure that our loans are suitable and affordable. We believe in being completely transparent that’s why we won’t put you in a situation where you won’t be able to repay your loan.

    Great customer service

    We want to help. While our loans are completely online, our friendly team are here to answer any question you may have. If you need some advice, need to make changes or are unsure of anything, send us a message or give us a call. We’ll get back to you in no time

    If you’d like to find out more information on how our loans work at Jacaranda, head to our website today!

    Copyright © www.jacarandafinance.com.au Jacaranda Finance Pty Ltd ® ABN 53 162 078 195 Australian Credit Licence 456 404, Pawnbroking License Number 4221738. The information on this web-page is general information and does not take into account your objectives, financial situation or needs. Information provided on this website is general in nature and does not constitute financial advice.

    Jacaranda Team
    Jacaranda Team

    Written by Jacaranda Team

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