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How to Find your Centrelink Income and Asset Statement

Jacaranda Team

Jacaranda Team

December 15, 20175 minute read
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    Navigating Centrelink and Retrieving Your Centrelink Statement

    While you are still able to do business face-to-face in a Centrelink branch, online is the easiest way to deal with claims and updating your information. It’s also the easiest portal to retrieve Centrelink statements, such as your income and asset statement.

    When applying with Jacaranda Finance, you may have been asked to provide a copy of this Centrelink statement. If you aren’t sure how or where to access it, we will explain this all to you here.

    We’ll also outline some of the other basic features of Centrelink, and how to best access and use them.

    Accessing Your Centrelink Income And Asset Statement

    If you weren’t able to log into your MyGov or Centrelink account during the application process, we may ask you to quickly grab a copy of your Centrelink income statement.

    To get started, log in to your Centrelink account. You can do this directly through MyGov.

    Depending on how you’ve set up your account you may need to enter a verification code.

    Once you’ve logged in select Centrelink from your list of linked services. From here you’ll be redirected to the Centrelink website.

    Click on ‘Request a document’.

    Select ‘Detailed income and asset statement’ from the dropdown menu. Then select who you’re accessing the document for.

    You’ll notice the date will automatically default to today’s date. You are able to change the date via the calendar icon. However, when submitting this to Jacaranda, you will want today’s date.

    Once, you’ve clicked submit, you’ll receive a receipt number for your records.

    The receipt page will also provide you with a link to your document in PDF format. You can view, print or save the PDF.

    If you’ve set up your account to receive your letters online, you’ll be sent a copy of your document to your MyGov inbox or registered email address.

    Once you have a copy of your statement, save it to your computer. Then, attach it in an email to Jacaranda Finance.

    We’ve made a step-by-step video for our customers to get a bad credit loan, that you are able to view at the top of this page. Alternatively, the Department of Human Services has its own step-by-step guide available on their website.

    Making Claims Online

    You are able to claim most Centrelink payments online.

    These include:


    • Carer Payment;
    • Carer Allowance.


    • Child Care Subsidy;
    • Stillborn Baby Payment;
    • Dad and Partner Pay;
    • Family Tax Benefit;
    • Parental Leave Pay;
    • Parenting Payment;
    • Single Income Family Supplement.


    • Newstart Allowance;
    • Youth Allowance.

    Older Australians

    • Age Pensions;
    • Transfer to Age Pension.

    Students and Trainees

    • Youth Allowance;
    • Austudy.

    People with Disability

    • Mobility Allowance;
    • Sickness Allowance;
    • Essential Medical Equipment.

    Rural and Remote Australia

    • Farm Household Allowance.

    Concessions and Health Care Cards

    • Commonwealth Seniors Health Care Card;
    • Ex-Carer Allowance (Child) Health Care Card;
    • Foster Child Health Care Card;
    • Low Income Health Care Card;
    • Renew your Low Income Health Care Card.

    You’re also able to find, estimate and compare payments using the Payment and Service Finder.

    If you also need to withdraw or cancel a claim, you are able to do this online.
    Simply access your Centrelink account through MyGov, and select make a claim from your homepage. If your claim is complete, select ‘withdraw claim’. If your claim is incomplete, select ‘cancel claim’.

    Reporting Income

    How much you or your partner earn affects your payment. You need to report your income so Centrelink is able to pay you the right amount.

    How to report:

    You are able to report your earnings all online. On MyGov, you can record and report your income in your employment diary.

    Alternatively, you can download the Express Plus Centrelink app via the Apple Store or Google Play. You can record and report your income in the app.

    What to report:

    You need to report the gross amount you and your partner earn. Gross income is the amount you earn before tax and other deductions.

    If your earnings change, even by a small amount, you need to let Centrelink know.

    Income can be money you:

    • Earn from a job;
    • Get from another source (eg. an investment);
    • Get as a gift or allowance.

    Don’t forget to keep records. Centrelink may ask you to show proof of your income, such as payslips.

    Remember: Total gross earnings + overtime and penalty earnings = your income to report

    Scheduled Vs Unscheduled Reporting

    When to report:

    When you start receiving Centrelink payments they will let you know when you need to report your income. There are two types of reporting:

    • Scheduled reporting;
    • Unscheduled reporting.

    Scheduled reporting:

    Most people will need to report every 14-days. This is called your reporting period. Centrelink will let you know when your reporting period starts and ends. Each time you put in a report, they’ll let you know when your next reporting date is.

    Remember that you’ll need to lodge your report by 5 pm on your reporting date if you want to be paid by the correct time.

    If you report late, your payment could be late. You are able to report online up to 13-days late, but you will need to call Centrelink on your regular payment line or visit a service centre.

    If you fail to report your payments and have reporting requirements, you won’t be paid.

    Unscheduled reporting:

    If you’re not given a reporting period, you must still tell Centrelink if you or your partner’s income changes. You must tell them about any changes within 14-days.

    You can find a more comprehensive guide to reporting your income provided by the Department of Human Services.

    Making Claims Online

    Before you apply for a loan with Jacaranda, consider the possibility of applying for a Centrelink advance payment.

    As the name suggests, you may get part of your income support payment, or Family Tax Benefit, paid out early. You then pay it back later out of your future Centrelink payments.

    Only those receiving certain types of Centrelink payments are eligible for the advance payment. You can find a full list of who is eligible here.

    The type of Centrelink payment you receive will also limit how much you are able to advance.

    Repaying your advance:

    Every fortnight you will pay back part of your advance. This will start on the next date you receive payment after you get the advance.

    Centrelink will automatically take the repayments out of what they normally pay you. You do not need to set any of this up.

    How To Apply:

    The quickest and easiest way to apply for a bad credit loan is online or with the Express Plus Centrelink app.

    To apply, simply login to your Centrelink account via MyGov or your Express Plus mobile app.

    Select Apply for Advance

    Centrelink will let you know if you’re eligible to apply or not. If you’re eligible, select Get Started.

    Follow the steps to apply. There will be information on each screen to help you with the application.

    Submit your application.

    Once you’ve submitted your application, you’ll get a receipt letting you know if you were successful. You’ll also receive a summary of your advance payment details.

    Visit the Deparment of Human Services information page on the Advance Payment for more information.

    Read about Centrelink for families.

    Want the lowdown on car loans for students? We’ve got it!

    Copyright © www.jacarandafinance.com.au Jacaranda Finance Pty Ltd ® ABN 53 162 078 195 Australian Credit Licence 456 404, Pawnbroking License Number 4221738. The information on this web-page is general information and does not take into account your objectives, financial situation or needs. Information provided on this website is general in nature and does not constitute financial advice.

    Jacaranda Team
    Jacaranda Team

    Written by Jacaranda Team

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