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Supporting Customers Impacted by the Coronavirus

Authoritative Source

Daniel Wessels

With the unpredictable nature of the recent Coronavirus (COVID-19) outbreak, Jacaranda Finance will align its response with the advice provided by the World Health Organisation (WHO) and relevant government authorities.

Our highest priority right now is to ensure the health and safety of all customers, staff and members of the community. We are proceeding with great caution and implementing measures consistent with medical advice and government requirements. 

If you have been affected in any way by the COVID19 we insist you get in touch by sending us an email to help@jacarandafinance.com.au. 

Alternatively, you can ring us on 1300 189 823. 

We have staff ready to assist you where necessary. Our applications and repayments teams are working hard to ensure we can deliver the best possible solutions during this troubling time.

Healthy Practices during COVID19 outbreak

The following protective measure against Coronavirus are provided by the World Health Organisation (WHO) and are currently being utilised within Jacaranda’s office: 

• Wash your hands frequently: Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
• Maintain social distancing: Maintain at least 1 metre distance between yourself and anyone who is coughing or sneezing.
• Avoid touching eyes, nose and mouth
• Practice respiratory hygiene: Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
• If you have fever, cough and difficulty breathing, seek medical care early: Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.

Other helpful resources

Australian Government – Department of Health

World Health Organization