Refund Policy

Jacaranda Finance Pty Ltd
ABN: 53 162 078 195
Australian Credit License (ACL) Number: 456404


Jacaranda Finance adheres to policies and procedures that it believes are socially and financially responsible for its client’s. As the business is not a retail business, and offers credit services, refunds are provided in only a limited number of situations. This is primarily so the business complies with its Australian Credit Licence as refunds on credit accounts could be viewed as “redraws”, which there are legal restrictions on.

Situations where a refund would be accepted include where; a payment was made in error, a payment was made without the consent of the card holder themselves, an account has been overpaid or has exceeded the legally chargeable amount. Depending on the situation, management may grant refunds in specific other cases at their discretion.

For more information about refunds, please contact us at:

Phone: 1300 189 823
Address: Suite 1, 349 Coronation Drive, Milton, 4064
Postal Address: PO Box 370, Indooroopilly QLD 4068