Refund Policy

Jacaranda Finance Pty Ltd
ABN: 53 162 078 195
Australian Credit License (ACL) Number: 456404

Payment Terms and Conditions

By using any of the available payment service providers, I acknowledge and accept the following general terms and conditions:

  • I understand that I will be providing my information to a third-party service provider.
  • I will be required to read and agree to their User Terms & Conditions and related documents before use.
  • I will only use cards or accounts that are in my own name to make payments.
  • I understand that, when I am making a card payment, I will only be using a debit card, as credit card and charge card payments will be blocked for loan repayments.
  • I will not be on-charged service fees by the lender for the use of these services.
  • I understand that I am using these services at my own risk.


By using any of the available payment service providers, I acknowledge and accept the following terms and conditions relating to refunds:

  • Refunds on credit accounts could be viewed as “redraws”, which there are legal restrictions on. As such the lender, which is not a retail business, will not generally make refunds available should I change my mind about making a payment or not be approved for a new loan.
  • I will be refunded by the lender where an account has been overpaid and has exceeded the legally chargeable amount.
  • I may request a refund where payment was made without my consent, knowing this may require investigation by the lender before a refund is processed.
  • Refunds will be excepted where a payment was made in error.
  • Refunds may only occur once payments on the account have cleared, which in some cases can take up to 3 business days.
  • The lender may grant refunds in other circumstances at their discretion.

I declare that I have read, understood, acknowledge and accept to all the terms and conditions set out in this document.

Phone: 1300 189 823
Address: Suite 1, 349 Coronation Drive, Milton, 4064
Postal Address: PO Box 370, Indooroopilly QLD 4068