At Jacaranda we like giving our clients some assurances, so as to inspire and instill some confidence in the service(s) we offer. Customer satisfaction ranks highly in our core objectives.

1. We will always be transparent

We see transparency as a key factor in a business transaction. We will always show you the total cost of a loan up front, as well as all the fees and charges associated with a Jacaranda loan. Nothing is ever hidden.


2. We will always act ethically

Our service(s) are aimed at making your life a little easier, not a lot harder. We will always act in a fair and reasonable manner towards you in a consistent and ethical manner.


3. We will always be fast and easy

We utilize the best technologies and procedures to deliver you with a fast and informed decision about your application.


4. We will always be super serious about security and privacy

We only ask you to provide information we absolutely require, and we make sure that information is always safe. Feel free to browse through our Privacy Policy to see where we stand when it comes to privacy.


5. We will always be available

If you strike financial hardship and are going through a tough time, we can help. Our highly trained customer service operators are friendly and easy to deal with. They will always be happy to help where they can.


6. We will always look after loyal customers

After your first loan, it is quicker and easier to apply again with us. We will also reward you for recommending us to your friends. Contact us today for more details you could earn up to $100 for every friend you refer (T&C Apply).

Over 4,800 Reviews On Trusted Platforms

Sometimes we offer customers incentives encouraging an honest review be it negative or positive based on their experience. It is possible that some reviews were written by customers who received a reward.

Last updated: 03/05/2022

Super easy and fast system, applying was seamless and money was instant!

Shaan Johari – GOOGLE REVIEW

Jacaranda is always helpful, wonderful customer service every time. Contact is easy and quick.

naomie falconer – GOOGLE REVIEW

Brilliant service and quick action during application process the best there can be when it comes to quick loans.

Nathan Ross – GOOGLE REVIEW

It is easy to apply online, fast, reliable and they will try to help you as much as they can. I can recommend it to my friends and relatives. Thank you very much.

Dianita Miguel – GOOGLE REVIEW

Excellent service once again from Jacaranda. Great improvements to the application process, very easy & efficient.

Jim Mccullough – GOOGLE REVIEW

Excellent 5 STAR customer service and always available with a quick response. Very happy with advice and the fantastic service provided. Quick, hassle free and easy. Thank you.

Brendan Lau88 – GOOGLE REVIEW
 

Need a hand?
24hr loan processing.

Jacaranda is 100% online. So, we do not accept applications over-the-phone. However, if you need some help navigating what the best loan is for you, our friendly team is more than happy to answer any questions you may have.