At Jacaranda we like giving our clients some assurances, so as to inspire and instill some confidence in the service(s) we offer. Customer satisfaction ranks highly in our core objectives.

1. We will always be transparent

We see transparency as a key factor in a business transaction. We will always show you the total cost of a loan up front, as well as all the fees and charges associated with a Jacaranda loan. Nothing is ever hidden.

2. We will always act ethically

Our service(s) are aimed at making your life a little easier, not a lot harder. We will always act in a fair and reasonable manner towards you in a consistent and ethical manner.

3. We will always be fast and easy

We utilize the best technologies and procedures to deliver you with a fast and informed decision about your application.

4. We will always be super serious about security and privacy

We only ask you to provide information we absolutely require, and we make sure that information is always safe. Feel free to browse through our Privacy Policy to see where we stand when it comes to privacy.

5. We will always be available

If you strike financial hardship and are going through a tough time, we can help. Our highly trained customer service operators are friendly and easy to deal with. They will always be happy to help where they can.

6. We will always look after loyal customers

After your first loan, it is quicker and easier to apply again with us. We will also reward you for recommending us to your friends. Contact us today for more details you could earn up to $100 for every friend you refer (T&C Apply).