Customer Testimonials

We love our customers and highly value what they have to say about us, which is why we want to showcase their voices.

Who are we

About Jacaranda

Every year, the banks fail millions of Aussies who need to borrow money. This is often purely because they don't have a high credit score, even if they've been good with money lately.

We think that's unfair, as your credit score doesn't define you. So, when that happens to you, come and talk to us.

We're an Australian-owned, operated, fully online digital lender providing fast and flexible loans.

Our Mission? To be a credible backup plan for everyday Australians if their initial choice for a loan is declined.

Click here to learn more about what makes Jacaranda great!

With thousands of customer reviews on some of Australia's most trusted platforms, you can see what others like you are saying about Jacaranda.

0 +
Aussies Helped With A Loan
0 +
Loans Approved
0 /5
Google Rating
0 +
Years Helping People

Trusted by 1,000s

4.9/5
4.8/5
4.7/5
4.9/5
Show the About Reviews modal About Reviews
  • Customer review 1 Jacaranda
  • Customer review 2 Jacaranda
  • Customer review 4 Jacaranda
  • Customer review 3 Jacaranda
  • Review 5
  • Customer review 1 Jacaranda
  • Customer review 2 Jacaranda
  • Customer review 4 Jacaranda
  • Customer review 3 Jacaranda
  • Review 5

We're an award-winning lender too!

Still not convinced? We've also won awards left, right, and centre. Our friendly customer service team is respectful and always willing to help, and our innovative and responsible approach to lending has seen us recognised by our customers and the industry alike.

See some of the awards we've won below!

focus-on-recognition

Award-winning lender

  • product-review-2024-1
  • afrfast100
  • asbc-2021-grey-1
  • asbc-finalist-2021-grey-1
  • top20
  • ayeaward21
  • aea-enterprise-award-grey-1

Building Better Credit Starts Now

If you've been rejected by a bank, we have a range of tools and features that could help you improve your credit score and increase your chances of getting approved next time.

Need a Hand?

Our customer service team are here to help.

If you have any questions, whether you're a new customer or an existing one - our friendly customer service team will be happy to help you.

You can easily get in touch online or via the Better Credit app. Jacaranda's customer service team is available to chat six days a week, and services are available online 24/7.