Payment Terms and Conditions and Refund Policy


These Payment Terms and Conditions and Refund Policy are for Jacaranda Finance Pty Ltd, ABN 53 162 078 195, Australian Credit License (ACL) Number: 456404, of 349 Coronation Drive, Milton Qld 4064, and are applicable in the governing jurisdiction of Australia.


By using any of the available payment service providers, I acknowledge and accept the following general terms and conditions:

  • I understand that if I am making an extra repayment and any direct debit arrangements I have in place may not automatically update. I also understand I should contact the lender if I need an upcoming direct debit payment to be changed.
  • I understand that I will be providing my information to a third-party service provider.
  • I will be required to read and agree to their User Terms & Conditions and related documents before use.
  • I will only use cards or accounts that are in my own name to make payments.
  • I will not be on-charged service fees by the lender for the use of these services.
  • I understand that I am using these services at my own risk.


By using any of the available payment service providers, I acknowledge and accept the following terms and conditions relating to refunds:

  • Refunds on credit accounts could be viewed as "redraws", which there are legal restrictions on. As such the lender, which is not a retail business, will not generally make refunds available should I change my mind about making a payment or not be approved for a new loan.
  • I will be refunded by the lender where an account has been overpaid and has exceeded the legally chargeable amount.
  • I may request a refund where payment was made without my consent, knowing this may require investigation by the lender before a refund is processed.
  • Refunds will be accepted where a payment was made in error.
  • Refunds may only occur once payments on the account have cleared, which in some cases can take up to 3 business days.
  • The lender may grant refunds in other circumstances at their discretion.

Saved Cards

By using any of the available payment service providers, and using the save card option, I acknowledge and accept the following terms and conditions:

  • I understand my card details will be saved with a PCI compliant third-party service provider.
  • I understand my card details will be available as a payment method for my account and I am providing authorisation for it to be debited on an ongoing basis.
  • I understand my card details can be used to pay due amounts on my account, including overdue payments.


I declare that I have read, understood, acknowledge and accept to all the terms and conditions set out in this document.


Customer Testimonials On Trusted Platforms

  • Super easy and fast system, applying was seamless and money was instant! See Less

    Super easy and fast system,... See More

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    - S Johari - Google Review

  • Fast, reliable service had money in acc same day See Less

    Fast, reliable service had money... See More

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    - K Perkin - Google Review

  • Jacaranda is always helpful, wonderful customer service every time. Contact is easy and quick. See Less

    Jacaranda is always helpful, wonderful... See More

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    - n falconer - Google Review

  • Brilliant service and quick action during application process the best there can be when it comes to quick loans. See Less

    Brilliant service and quick action... See More

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    - N Ross - Google Review

  • Jacaranda finance is definitely one of the smoothest and easiest places to apply for a loan. They make the process comfortable and with no hassle. Would recommend Jacaranda to any one ! See Less

    Jacaranda finance is definitely one... See More

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    - B Pocock - Google Review

  • So jacaranda finance.. Were great to deal with I was informed where my application was up to every step of the way. My application started on a Saturday and rolled over to the Monday before i received payment... And I wasnt forgotten about or left wondering what was going on. Although I didn't get the amount requested they were able to help me. When others would not.. Defiantly recommenced See Less

    So jacaranda finance.. Were great... See More

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    - N Rice - Google Review

  • It is easy to apply online, fast, reliable and they will try to help you as much as they can. I can recommend it to my friends and relatives. Thank you very much. See Less

    It is easy to apply... See More

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    - D Miguel - Google Review

  • Good people to work with. Application was easy and straight forward. Could use different payment options, but still good options. Would use again. See Less

    Good people to work with.... See More

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    - K Kupke - Google Review

  • Excellent service once again from Jacaranda. Great improvements to the application process, very easy & efficient. See Less

    Excellent service once again from... See More

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    - J Mccullough - Google Review

  • Excellent 5 STAR customer service and always available with a quick response. Very happy with advice and the fantastic service provided. Quick, hassle free and easy. Thank you. See Less

    Excellent 5 STAR customer service... See More

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    - B Lau88 - Google Review

  • Jacaranda finance were amazing they took into account all of my circumstances when other lenders wouldnt. They were easy to contact and keep me up to date at all stages of the easy process. See Less

    Jacaranda finance were amazing they... See More

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    - R Hay - Google Review

Sometimes we offer customers incentives encouraging an honest review of our services, be it negative or positive based on their unique experience. It is possible that some reviews were written by customers who received a reward regardless of their review being positive or negative. Last updated: 30/11/23

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