Get rewarded for positive credit repayments

Comprehensive Credit Reporting

Learn how Comprehensive Credit Reporting (CCR) could help you improve your credit score and enhance your financial opportunities.

Who are we

About Jacaranda

Every year, the banks fail millions of Aussies who need to borrow money. This is often purely because they don't have a high credit score, even if they've been good with money lately.

We think that's unfair, as your credit score doesn't define you. So, when that happens to you, come and talk to us.

We're an Australian-owned, operated, fully online digital lender providing fast and flexible loans.

Our Mission? To be a credible backup plan for everyday Australians if their initial choice for a loan is declined.

Click here to learn more about what makes Jacaranda great!

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CCR Explained

What is Comprehensive Credit Reporting?

Comprehensive Credit Reporting (CCR for short) refers to sharing more comprehensive customer information between credit providers and credit reporting bodies. Sometimes known as Positive Credit Reporting, it means someone's positive credit behaviour can now be seen on their credit report, such as:

  • Repayment history of accounts (credit cards, loans, bills, etc.)
  • Types of credit accounts opened in the last two years (including Buy Now, Pay Later)
  • The dates you applied for, opened, and closed credit accounts.
  • The current limits on your credit products.

And more. Previously, credit reports only flagged negative credit behaviours, such as missed repayments, hard credit inquiries, payment defaults, infringements, and more. This was sometimes called 'Negative' Credit Reporting and wasn't as thorough.

Positive information being available to credit providers can result in more accurate assessments of your suitability for finance products and give them more insight into your creditworthiness, as they'll have a better picture of your repayment history and ability to manage your finances.

UNLOCK THE NEW FINANCIAL YOU

Help Boost Your Credit Score With Jacaranda

Jacaranda Finance is reporting data under the Comprehensive Credit Reporting regime.

With CCR, we will now provide a more detailed and comprehensive view of your credit history to credit bureaus.

This means that your credit behaviour, such as making timely repayments and managing your loans responsibly, will be reported, which could potentially strengthen your credit profile.

You may also have improved access to more competitive loan products, better loan terms and increased transparency in your credit information.

Building Better Credit Starts Now

If you've been rejected by a bank, we have a range of tools and features that could help you improve your credit score and increase your chances of getting approved next time.

Learn more about the Better Credit app

How It Works

Better Credit
Step 1

Download our app

Read more
Create account
Step 2

Create an account or sign in

Read more
Grant us access
Step 3

Grant us access

Read more
Check score icon
Step 4

Check your credit score!

Read more

It’s quick and easy to download the BetterCredit app and check your credit score. Simply head to the Apple or Google Play stores - linked below - and start your download.

Alternatively, you can log in right here and proceed to step 2

If you’re an existing customer with Jacaranda Finance, simply login to your account using the app or online in the customer portal.

If not, you can create an account in no time! We’ll ask you to verify your ID before you can complete this step.

Once you’re in, you should see an option to ‘Track Your Credit Score For Free’.

In the BetterCredit app or customer portal, hit ‘Track My Credit Score’ to grant us access to your credit file via an access seeker check.

Don’t worry: this is a ‘soft credit enquiry’ and won’t appear on your credit report to other lenders. It won’t affect your credit score in any way.

That’s it! You should now be able to check and monitor your credit score and its progress in the BetterCredit app dashboard.

Your score will be updated in the app on a monthly basis.

Benefits of Comprehensive Credit Reporting

CCR could help you in a number of ways, which we’ve summarised below.

For a more detailed overview of both the pros and cons of CCR, see our article here.

  • committed to our clients
    More complete credit information

    CCR allows credit providers to access a more complete picture of an individual's credit history to make more informed decisions about lending to consumers.

  • succeed together
    Ability to negotiate better credit terms

    If you have a strong recent credit history, CCR could make you eligible for more competitive products.

  • Bring the passion
    Faster credit score improvements

    People who've positively changed their credit behaviour may see their credit score improve faster under CCR than under negative credit reporting.

  • 1.1% better
    Recover from financial setbacks faster

    Things like defaults or bankruptcies can stay on your credit report for years. So, if you fell on hard times just once but have demonstrated good credit behaviours, CCR can highlight this to credit providers.

  • committed to our clients
    More complete credit information

    CCR allows credit providers to access a more complete picture of an individual's credit history to make more informed decisions about lending to consumers.

  • succeed together
    Ability to negotiate better credit terms

    If you have a strong recent credit history, CCR could make you eligible for more competitive products.

  • Bring the passion
    Faster credit score improvements

    People who've positively changed their credit behaviour may see their credit score improve faster under CCR than under negative credit reporting.

  • 1.1% better
    Recover from financial setbacks faster

    Things like defaults or bankruptcies can stay on your credit report for years. So, if you fell on hard times just once but have demonstrated good credit behaviours, CCR can highlight this to credit providers.

Jacaranda Finance FAQs

Here are the answers to some of our most frequently asked questions.

Your credit score, also known as a credit rating, is a score given to you based on your borrowing history from credit providers, ranging from 0 to 1,200.

When you apply for a credit product (such as a home loan, car loan or credit card), your credit score can essentially act as a numerical representation of your trustworthiness and reliability as a borrower.

The key difference between a credit score and a credit report lies in the detail and purpose of the information provided.

A credit score is a single number, typically ranging from 0 to 1200, which summarises your creditworthiness based on your credit history. On the other hand, a credit report provides a detailed history of your credit activities, including personal information, credit accounts, repayment histories, and more.

While your credit score gives a quick snapshot of your financial reliability, your credit report offers a comprehensive look at your credit behaviour over time​​.

Read more: Credit Scores vs Credit Reports.

Yes, you can check your credit score for free with the Better Credit app. The app allows you to sign up and check your score in just a few minutes, whether you're a customer of Jacaranda Finance or not. It's designed to be an easy and secure way to monitor your financial health.

If you prefer, you can also log in to your online customer portal and check your credit score there.

Nothing! Checking your credit score with us is entirely free!

Checking your credit score with us will not affect it in any way. We use a 'file access' to retrieve your credit information from Equifax, which is different from a 'full credit enquiry' and will not appear on your credit report.

You can apply for varying loan amounts with Jacaranda, depending on your needs:

For detailed information about who our products are designed for, please review our Target Market Determinations.

Use our loan repayment estimate calculator to get a guide on what your repayments could be. To get an idea of what rates, fees and charges are associated with our loans, visit our rates and fees page.

You must meet the following basic eligibility criteria before submitting an application:

  • Be at least 19 years of age.
  • Be employed on a permanent or casual basis.
  • Have a consistent income going into your own bank account for the last 90 days.
  • Be in control of your finances and be handling existing financial commitments comfortably.
  • Be an Australian citizen or permanent resident with a fixed address.
  • Have an active email address, phone number, and online banking account in your name that belongs to you.

If you are unsure whether you're eligible, you can check if you qualify initially. This will not impact your credit score.

We accept a wider range of credit history than a bank or a prime lender, but we do not recommend submitting an application if:

  • You are currently or recently bankrupt (you must be three years discharged and in control of your finances)
  • You are not comfortably repaying your existing financial obligations

Visit our rates and fees page to get an idea of the costs associated with our loan products.

The interest rate, fees and charges applied to your loan will depend on your individual circumstances and the information verified during the loan assessment. It will also depend on our assessment criteria, loan amount, and loan term for which you qualify.

Use our loan repayment estimate calculator to get a guide on what your repayments could be. 

Our loan application process has been designed to be as simple and quick as possible, as we know how important it is to receive your funds in a timely manner. Applying for a loan with Jacaranda Finance takes most people 5-12 minutes1; how quickly you can apply for a loan and receive your funds will depend on your situation.

We only accept loan applications online via our online application form on our website or the Better Credit app. We're 100% online, so there are no other ways to submit an application.

If you're considering applying for a loan with Jacaranda, you can first check if you qualify in a way that does not affect your credit score.

Yes, you can cancel your loan application at any point. Simply contact our application concierge team, and they will be able to assist you. Alternatively, reply to any SMS or email we have sent you to withdraw your application.

If you've already received your funds, we offer a 48-hour cooling-off period for all loan products. Anyone unsatisfied with their loan for any reason can return the total principal funds, including any payments made to third parties on your behalf, within a 48-hour cooling-off period and cancel their loan.4

We're here to help

Need a hand?
Our customer service team are here to help.

If you have any questions, whether you're a new customer or an existing one - our friendly customer service team will be happy to help you.

You can easily get in touch online or via the Better Credit app. Jacaranda's customer service team is available to chat six days a week, and services are available online 24/7.