About Jacaranda Finance: Careers

Join the future of lending today

Jacaranda Finance Careers

Want to join an award-winning, rapidly growing online lender? At Jacaranda Finance, we pride ourselves on our innovative and transparent approach to helping thousands of Aussies access the finance they need.

If you love all things tech and finance and have a passion for making people’s lives easier, join and grow with us as we enter a new era of financial choice and continue our trajectory to helping one million Australians improve their credit scores.

Why work for us?

The Jacaranda Vision

Our #1 Goal? To help 1 million Australians improve their credit scores. 

At Jacaranda Finance, our mission is to help customers have a better financial future by improving their credit score through inclusive access to finance, comprehensive credit reporting and transparent financial education.

 

Who are we?

About Jacaranda Finance

We're an Australian-owned, operated, digital lender providing fast and flexible loans to hard-working Australians. Founded in 2014, we’ve grown from a two-person operation to a large specialist team - and three dogs! We’ve assisted hundreds of thousands of customers in accessing the finance they need, earned thousands of five-star reviews, and won numerous awards for our efforts!

 

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Employee Testimonials

Why is Jacaranda such a great place to work?

  • James Trotter
    James Trotter, Credit Assessor

    "I've been with Jacaranda Finance for just over a year. During that time, my career has progressed from university student to Customer Service Specialist and now Credit Assessor."

    "The main benefit of working at Jacaranda is how flexible, welcoming, and supportive everyone is. From the CEO to all team members, there's no one I couldn't approach for advice, help, or even to chat. Being part of Jacaranda makes me feel valued, that what I do makes a difference, and that I'll be supported in any challenges I face."

  • Juliette Purssey
    Juliette Purssey, Credit Control Team Leader

    "I've been working at Jacaranda for just over three years. Hired initially as a Customer Service Operator, my career has progressed significantly with the support of my managers, and I have been working as the Credit Control Team Leader since March 2022."

    "Not only does Jacaranda have a great culture and a supportive management team, but the work is interesting and dynamic. No two days are the same! The people are what make Jacaranda such a great place to work. It's important to work alongside people you enjoy spending time with and who genuinely want to see you succeed."

  • Will Jolly
    William Jolly, Content Manager

    "I started at Jacaranda as a Content Manager in June 2022. This was my first managerial role and my time here has given me invaluable experience as a team leader."

    "There's plenty of flexibility here to work from home or work different hours when needed, and we’re always getting together as a company to celebrate each other’s wins. Being part of the Jacaranda team challenges and engages me while still allowing me to have fun!"

  • James Trotter
    James Trotter, Credit Assessor

    "I've been with Jacaranda Finance for just over a year. During that time, my career has progressed from university student to Customer Service Specialist and now Credit Assessor."

    "The main benefit of working at Jacaranda is how flexible, welcoming, and supportive everyone is. From the CEO to all team members, there's no one I couldn't approach for advice, help, or even to chat. Being part of Jacaranda makes me feel valued, that what I do makes a difference, and that I'll be supported in any challenges I face."

  • Juliette Purssey
    Juliette Purssey, Credit Control Team Leader

    "I've been working at Jacaranda for just over three years. Hired initially as a Customer Service Operator, my career has progressed significantly with the support of my managers, and I have been working as the Credit Control Team Leader since March 2022."

    "Not only does Jacaranda have a great culture and a supportive management team, but the work is interesting and dynamic. No two days are the same! The people are what make Jacaranda such a great place to work. It's important to work alongside people you enjoy spending time with and who genuinely want to see you succeed."

  • Will Jolly
    William Jolly, Content Manager

    "I started at Jacaranda as a Content Manager in June 2022. This was my first managerial role and my time here has given me invaluable experience as a team leader."

    "There's plenty of flexibility here to work from home or work different hours when needed, and we’re always getting together as a company to celebrate each other’s wins. Being part of the Jacaranda team challenges and engages me while still allowing me to have fun!"

What Team Could You Work For?

We offer a huge variety of roles at Jacaranda.

Credit Assessment Team

As the first point of contact for our customers, the Credit Assessment Team is integral to our mission of enhancing customers’ financial future and helping them build a better credit score. Our team is highly skilled at ensuring only those customers who can responsibly manage their loans are approved.

Customer Service Team

There’s a reason we have such a good customer service reputation in Australia, and have the reviews to prove it! Our Customer Service team understands the journey to an improved credit score, and better financial future is different for everyone and works with our customers post-approval to help them with any and all queries.

Risk & Compliance Team

We take our responsible lending obligations very seriously at Jacaranda. Our Risk & Compliance Team is responsible for ensuring we adhere to our regulatory and legal requirements at all times, and continuously review policies, procedures and transactions so that our lending practices are always designed with our customers’ best interests at heart.

Technology Development Team

Our Technology Development team is the 24/7 engine behind Jacaranda Finance and is involved in every facet of our digital lending process. They’re responsible for our state-of-the-art platform called MIMO, which ensures a safe, secure and user-friendly experience for our customers.

Their hard work is what allows Jacaranda to provide the fast and accurate loans we’re known for.

Accounts, Administration and HR Team

Our Accounts, HR and Administration team are the quiet but essential backbone of Jacaranda. These team members provide solid internal support to the rest of the organisation, allowing everyone else to do the best in their roles and concentrate on delivering the excellent customer service we’re known for.

Growth Team

The Growth team’s main responsibility is to attract the right customers who will benefit the most from our products. 

As a talented crew of marketers, content writers, designers, web developers, and SEO experts, our marketing team is dedicated to growing Jacaranda across all channels and platforms. They are uniquely adept at combining creative and technical expertise to engage our customers effectively.

Product & Partnerships Team

Working closely with the Growth Team, the Product and Partnerships team works with aligned lending partners that are looking to provide their clients with fair access to loans. We work with our partners to make sure they know and understand the Jacaranda message and that Jacaranda’s loans are seen by as many creditworthy customers as possible.

Our Executive Team

The executive team at Jacaranda are innovative, forward-thinking and experienced leaders in the personal lending industry and are committed to ensuring Jacaranda achieves its goal of becoming the #1 online personal lender in Australia. 

Learn more about our executive team here.

Our Core Values

Our values lay the foundation for what Jacaranda cares about most and provide a common purpose for all team members to strive towards.
We live and breathe our core values every day at Jacaranda Finance!

Our #1 core value - to make it easier - is promoted and reinforced by the following beliefs:

  • Bring the passion
    Bring the passion
  • 1.1% better
    1.1% better every day
  • celebrate the wins
    Celebrate the wins
  • succeed together
    Succeed together
  • Communicate like your life depends on it
    Communicate like your life depends on it
  • committed to our clients
    We are committed to our clients
  • Integrity
    Integrity is one of our fundamental traits
  • treat others with respect
    Treat others with respect
  • simplify everything
    Simplify everything
  • New ideas
    Being agile and open to new ideas are key to our longevity
  • Attitude
    Be the attitude you want to be around
  • Too seriously
    We never take ourselves too seriously!
  • Bring the passion
    Bring the passion
  • 1.1% better
    1.1% better every day
  • celebrate the wins
    Celebrate the wins
  • succeed together
    Succeed together
  • Communicate like your life depends on it
    Communicate like your life depends on it
  • committed to our clients
    We are committed to our clients
  • Integrity
    Integrity is one of our fundamental traits
  • treat others with respect
    Treat others with respect
  • simplify everything
    Simplify everything
  • New ideas
    Being agile and open to new ideas are key to our longevity
  • Attitude
    Be the attitude you want to be around
  • Too seriously
    We never take ourselves too seriously!

Perks of Working at Jacaranda

At Jacaranda, we celebrate our staff.

Culture is always at the forefront here, and we've built a culture that most companies would dream about. Based in Brisbane, Australia, our HQ is a vibrant hub where learning, collaborating, and socialising are easier and more effective for everyone.

Check out just a handful of reasons Jacaranda is a great place to work below!

  • Personal and professional development

    We prioritise personal and professional development. We fund personal and professional development initiatives up to $1,000 per annum.

  • Career pathways

    We offer growth opportunities internally, and a number of our people have advanced their careers and worked within different teams at Jacaranda.

  • Flexibility

    A well-balanced hybrid work environment with the ability to work from the office as well as from home.

  • Free coffee!

    We shout everyone one coffee per day at our local cafe which serves really good coffee. We understand the importance of a coffee to kick start the morning.

  • Furry friends

    We have three office dogs who make a regular appearance in the office and love a good belly scratch.

  • Modern office

    We have modern offices based in Milton equipped with plenty of indoor plants to keep the oxygen to the brain flowing with breakout areas both indoors and outdoors.

  • Monthly Awards

    Every month, we have our Core Value Awards Lunch which is where we recognise our employees who go above and beyond and who consistently demonstrate our values.

  • Consistent reviews

    Monthly 1:1’s and quarterly reviews are standard. This is an opportunity to build a relationship with your direct report and to give one another feedback on what's going well and what's not going well. You'll know exactly what is expected of you at all times.

  • Giving back

    Giving back to the community is standard. We offer 1 paid day per annum for you to donate your time to a charitable cause.

  • Personal and professional development

    We prioritise personal and professional development. We fund personal and professional development initiatives up to $1,000 per annum.

  • Career pathways

    We offer growth opportunities internally, and a number of our people have advanced their careers and worked within different teams at Jacaranda.

  • Flexibility

    A well-balanced hybrid work environment with the ability to work from the office as well as from home.

  • Free coffee!

    We shout everyone one coffee per day at our local cafe which serves really good coffee. We understand the importance of a coffee to kick start the morning.

  • Furry friends

    We have three office dogs who make a regular appearance in the office and love a good belly scratch.

  • Modern office

    We have modern offices based in Milton equipped with plenty of indoor plants to keep the oxygen to the brain flowing with breakout areas both indoors and outdoors.

  • Monthly Awards

    Every month, we have our Core Value Awards Lunch which is where we recognise our employees who go above and beyond and who consistently demonstrate our values.

  • Consistent reviews

    Monthly 1:1’s and quarterly reviews are standard. This is an opportunity to build a relationship with your direct report and to give one another feedback on what's going well and what's not going well. You'll know exactly what is expected of you at all times.

  • Giving back

    Giving back to the community is standard. We offer 1 paid day per annum for you to donate your time to a charitable cause.