Responsible Lending

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Jacaranda Finance is committed to the practice of responsible lending. We ensure that we only lend to customers when we know they can comfortably afford our products.

Our service is designed to put you in control of your cash flow, for those times when the occasional emergency or unexpected expense or a large expense catches you off guard.

Assess loan affordability

At Jacaranda Finance, we understand the importance of accurately assessing an applicant's affordability and suitability situation for one of our products. We see affordability as a measure of an applicant's capacity to fund new and outstanding debts currently, as well as in the future. Therefore, we undertake reasonable enquiries to verify your financial situation and ensure you can comfortably repay your loan now and in the future.

Flexible loans

We have three core loan products at Jacaranda Finance:

Express Personal Loan
Our express personal loan product is a fast finance solution to help customers with larger expenses, expected and unexpected.

Loan amounts: $5,000 - $25,000
Could be suitable for: Home repairs & renovations, holidays, debt consolidation, weddings etc.

Express Car Loan
Hit the road faster with simple and quick approvals and pre-approvals for new and used cars, both dealer and private sales.

Loan amounts: $10,000 - $25,000
Could be suitable for: New cars, used cars, balloon payments

Medium Amount Cash Boost Loan
Cash Boost is a fast finance solution for small-to-medium-sized expenses with a fixed term and a fixed repayment.

Loan amounts: $2,100 - $4,600
Could be suitable for: Car repairs, medical expenses, vet expenses, white goods etc.


As part of our commitment to responsible lending, customers need to have regular income from an employer going into a personal bank account.

The basic eligibility criteria you must meet before submitting an application:
  • Be at least 19 years of age.
  • Be employed on a permanent or casual basis.
  • Have a consistent income going into your own bank account for the last 90 days.
  • Be in control of your finances and be handling existing financial commitments comfortably.
  • Be an Australian citizen or permanent resident with a fixed address.
  • Have an active email address, phone number, and online banking account in your name that belongs to you.
We accept a wider range of credit history than a bank or a prime lender, but we do not recommend submitting an application if:
  • You are currently or recently bankrupt (you must be three years discharged and in control of your finances)
  • You are not comfortably repaying your existing financial obligations

Transparent service

Jacaranda Finance complies with all relevant Commonwealth and State Legislation. There are no hidden fees or charges. We are very transparent, and all of the costs associated with our loan products are described in detail within your loan contract once approved. There is no obligation to take us up on an approved loan. If you are not happy with what is on offer you may withdraw your request at no cost.

ID verification

Part of our responsible lending process includes collecting personal information. We take fraud very seriously. Identification information you provide us when you fill out an application will be used to conduct an e-verification (an online identity verification). At the time of your application, we will specifically seek your consent for these verifications and checks to be conducted.

Ultimately we want to ensure it is really you who is taking out the loan and that the funds are sent to the correct bank account.

Credit check

As a responsible lender, we do carry out a credit check on eligible applicants. We are more lenient than traditional institutions such as banks; however, we too have ideals to follow. As long as your current financial situation is looking good, we will happily consider your loan application. Our loans are based on your capacity to meet your loan repayments and future credit worthiness.

Are you a responsible borrower?

While it is important when applying for finance to choose a company that practices responsible lending, it is just as important to make sure that you use a personal loan responsibly. This is what we trust you will do with a Jacaranda Finance loan. Manage your money wisely.

Guidance and Warning About Borrowing

Please consider: Fees, credit criteria and terms and conditions apply. Your loan offer may vary once your details are captured and verified and an assessment is completed. Consider getting advice from a licensed financial adviser or a free community based financial counsellor if you need it.

*The following statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.

It can be expensive to borrow small amounts of money and borrowing may not solve your money problems.

Check your options before you borrow:

  • For information about other options for managing bills and debts, ring 1800 007 007 from anywhere in Australia to talk to a free and independent financial counsellor
  • Talk to your electricity, gas, phone or water provider to see if you can work out a payment plan
  • If you are on government benefits, ask if you can receive an advance from Centrelink: Phone: 13 17 94

The Government's MoneySmart website shows you how small amount loans work and suggests other options that may help you.

*This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.


Customer Testimonials On Trusted Platforms

  • Super easy and fast system, applying was seamless and money was instant! See Less

    Super easy and fast system,... See More

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    - S Johari - Google Review

  • Fast, reliable service had money in acc same day See Less

    Fast, reliable service had money... See More

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    - K Perkin - Google Review

  • Jacaranda is always helpful, wonderful customer service every time. Contact is easy and quick. See Less

    Jacaranda is always helpful, wonderful... See More

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    - n falconer - Google Review

  • Brilliant service and quick action during application process the best there can be when it comes to quick loans. See Less

    Brilliant service and quick action... See More

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    - N Ross - Google Review

  • Jacaranda finance is definitely one of the smoothest and easiest places to apply for a loan. They make the process comfortable and with no hassle. Would recommend Jacaranda to any one ! See Less

    Jacaranda finance is definitely one... See More

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    - B Pocock - Google Review

  • So jacaranda finance.. Were great to deal with I was informed where my application was up to every step of the way. My application started on a Saturday and rolled over to the Monday before i received payment... And I wasnt forgotten about or left wondering what was going on. Although I didn't get the amount requested they were able to help me. When others would not.. Defiantly recommenced See Less

    So jacaranda finance.. Were great... See More

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    - N Rice - Google Review

  • It is easy to apply online, fast, reliable and they will try to help you as much as they can. I can recommend it to my friends and relatives. Thank you very much. See Less

    It is easy to apply... See More

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    - D Miguel - Google Review

  • Good people to work with. Application was easy and straight forward. Could use different payment options, but still good options. Would use again. See Less

    Good people to work with.... See More

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    - K Kupke - Google Review

  • Excellent service once again from Jacaranda. Great improvements to the application process, very easy & efficient. See Less

    Excellent service once again from... See More

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    - J Mccullough - Google Review

  • Excellent 5 STAR customer service and always available with a quick response. Very happy with advice and the fantastic service provided. Quick, hassle free and easy. Thank you. See Less

    Excellent 5 STAR customer service... See More

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    - B Lau88 - Google Review

  • Jacaranda finance were amazing they took into account all of my circumstances when other lenders wouldnt. They were easy to contact and keep me up to date at all stages of the easy process. See Less

    Jacaranda finance were amazing they... See More

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    - R Hay - Google Review

Sometimes we offer customers incentives encouraging an honest review of our services, be it negative or positive based on their unique experience. It is possible that some reviews were written by customers who received a reward regardless of their review being positive or negative. Last updated: 22/11/23

we're here to help

Need a hand?
Our customer service team are here to help.

If you have any questions, whether you're a new customer or an existing one - our friendly customer service team will be happy to help you. Our customer service team is 100% Australian-based in Brisbane: at Jacaranda, you speak to a real human being every time.