Fast and simple loan to make rental bonds and moving expenses simple.
As a part of our responsible lending obligations, we are required to not enter into a credit contract or increase the credit limit with you if the credit contract will be unsuitable. A credit contract will be deemed unsuitable if:
In determining whether a credit contract will be deemed unsuitable, we will:
If you request a copy of our Assessment of Unsuitability for your credit contract:
If you are not fully satisfied with the service we have provided you, you can notify our complaints officer at:
Email: c******@j******
In your complaint, you should provide your preferred contact details and clearly outline the nature and details of your complaint and our complaints officer will be in touch with you.
If you are not satisfied with the outcome from our internal dispute resolution procedures or we have not responded within 21 calendar days, you can refer the matter to the independent external dispute resolution scheme of which we are a member;
Australian Financial Complaints Authority
Phone: 1800 931 678
Mail: GPO Box 3, MELBOURNE VIC 3001
E-Mail: i******@a******
Website: www.afca.org.au
Should you have any questions regarding any of the information found in this document, or have any other enquiries, please feel free to contact us.
Phone: 1300 189 823
E-Mail: a******@j******
Postal Address: PO Box 370, Indooroopilly QLD 4068