Jacaranda Line Of Credit Target Market Determination

Last Update: 1st August 2024
Last Review: 1st August 2024

Target Market Determination

This Target Market Determination (TMD) is prepared by the Product issuer: Jacaranda Finance Pty Ltd (Jacaranda), ABN 53 162 078 195, Australian Credit Licence number 456 404 (Us, We, Our). This TMD applies to the Line of Credit product.

What is a Target Market Determination?

We’re required to have TMDs under law. The purpose of the law is to make sure customers are at the centre of our approach when designing and distributing our financial products.

This TMD is designed to offer consumers, distributors and staff an understanding of the class of consumers for which this product has been designed, and is likely to be consistent with the likely objectives, financial situation and needs of the consumers for whom they are intended (the target market).

This TMD is general in nature and should not be construed as financial advice. Consumers should obtain independent advice prior to acquiring the product to ensure that it is appropriate for their particular objectives, financial situation and needs.

Target Market

Our Target Market is a consumer with the following objectives, financial situation and needs:

Objectives and Needs
  • Require a credit facility to assist with their cash flow management to make payments and other transactions including discretionary purchases.
  • Are looking for a revolving and continuing credit product rather than a fixed term product.
  • Are seeking access to an agreed credit limit.
  • Want the certainty of a fixed periodic repayment amount.
Product Attributes
  • Only available to existing Jacaranda customers whose account is in good standing.
  • The loan can be used for cash flow management to make payments and other transactions including discretionary purchases.
  • A minimum loan amount of $1,000 and a maximum loan amount of $2,000.
  • A minimum drawdown amount of $200.
  • A fixed periodic repayment amount.

The table above matches the Product Attributes to the Objectives and Needs of the Target Market for this Product.

Financial Situation

The Jacaranda Line Of Credit is designed for individuals 19 years and above who are a permanent resident or citizen of Australia with a fixed address and have the following objectives, needs and financial situation:

  • receive 49% or less of their income from Centrelink;
  • receive regular and consistent income into a personal bank account;
  • need a loan amount between $1,000 and $2,000;
  • meet Jacaranda’s credit assessment criteria which includes demonstrating the capacity to make the required repayments on the credit facility without substantial hardship.

Jacaranda’s Line Of Credit product is unlikely to be suitable for the following Consumers:

  • who are solely reliant on Centrelink benefits;
  • want to deal with a lender in person or via a branch;
  • who are unable to demonstrate income being deposited into their personal bank account;
  • are not an existing Jacaranda customer;
  • have been bankrupt in the past 3 years; and
  • do not meet Jacaranda’s credit assessment criteria which includes demonstrating the capacity to make the required repayments on the credit facility without substantial hardship.

Jacaranda has assessed that the Product including its Key Attributes are likely to be consistent with the Objectives, Financial Situation and Needs of the Target Market.

Distribution Conditions

As an online lender, Jacaranda distributes its Loan products through both direct (e.g. Jacaranda website) and indirect channels (e.g. referral sites and brokers).

All Distribution channels present the product appropriate to consumers as follows:

  • Our website contains information to assist a person evaluate the suitability of our product to their needs before applying, including:
    • no misleading or deceptive conduct;
    • no unsolicited offers of credit;
    • all disclosures required by law;
    • Information about the products such as rates and fees, in an easy to navigate format.
  • All third party referrers are:
    • vetted before being allowed to present our product;
    • provided the appropriate resources to understand Jacaranda’s application processes, customer eligibility criteria and regulatory requirements;
    • subject to regular monitoring;
    • required to enter into referral agreements with us.

In all forms of distribution, Jacaranda asks screening questions as part of an application to ensure that a prospective borrower is within the target market set out above. All our products are distributed in compliance with our responsible lending obligations.

Reporting by our Distributors

The following information must be provided to us by distributors who engage in retail product distribution conduct in relation to this product:

Type of informationDescriptionReporting Period
Specific complaintsDetails of any complaint during the reporting period, including:
  • name and contact details of the complainant; and
  • a copy of the complaint (if possible) or if a copy is not available, a summary of the substance of the complaint.
Notify Jacaranda in writing immediately in the required format.
General information about complaintsNumber of complaints.Monthly.
Significant dealing(s) where the distributor believes that a significant number of customers outside the target market are obtaining this productDate or date range of the significant dealing(s) and description of the significant dealing.In writing as soon as the distributor becomes aware of the significant dealing.

Review Triggers

If any of the below review triggers occur, or if an event or circumstance has occurred that would reasonably suggest that the TMD may no longer be appropriate, Jacaranda will undertake a review of this TMD:

Information TypeDescription
Customer outcomesUnexpected trends in customer outcomes which are significantly inconsistent with the intended product performance such as customers with poor early performance indicators, including:
  • the percentage of customers missing both their 1st and 2nd repayment on a new loan contract on a 12 month rolling average increases by 10% in a quarter;
  • the number of hardship arrangements within the first three (3) months of a new loan contract as a percentage of total loans approved in a quarter is higher than 3%.
Internal and External Dispute Resolution ComplaintsThe number of complaints to our internal and external dispute resolution process from approved customers as a percentage of active customers within a given month is higher than 2%.
Incident DataA material incident or significant number of incidents in relation to the product’s design or distribution that identify potential breaches of our legal or regulatory obligations.
Changes to the ProductThe material alteration of the product or product terms and conditions (e.g. adding to, removing or changing a key product attribute; significant change to distribution channel and distribution strategy).
Significant DealingsAny significant dealing of the product to customers who are outside of the Target Market.

If at any time, we detect that more than 5% of the consumers receiving our product within a three (3) month period are not within our Target Market, we shall report this to ASIC as a Significant Dealing within ten (10) business days.
Notification from ASIC, AFCA or community based consumer organisationsIf any external sources such as:
AFCA;
ASIC; and
Community based consumer organisations; communicate to us that they have identified a systemic issue with our Product.

The complaints manager will collect, assess and review all the above data every three (3) months. If any of the above Trigger Events occur, this will trigger a review as if it were a Periodic Review as below.

Scheduled Periodic Reviews

We will conduct periodic reviews of this TMD annually. Our responsible manager will conduct all Design and Distribution Obligation (DDO) reviews and report the results of the review to our board of directors. The report must be provided to the board within two weeks of conducting a review.

Contact Us

For enquiries and information about this TMD, please contact us at hello@jacarandafinance.com.au.