Fast and simple loan to make rental bonds and moving expenses simple.
This Target Market Determination (TMD) is prepared by the Product issuer: Jacaranda Finance Pty Ltd (Jacaranda), ABN 53 162 078 195, Australian Credit Licence number 456 404 (Us, We, Our). This TMD applies to the Line of Credit product.
We’re required to have TMDs under law. The purpose of the law is to make sure customers are at the centre of our approach when designing and distributing our financial products.
This TMD is designed to offer consumers, distributors and staff an understanding of the class of consumers for which this product has been designed, and is likely to be consistent with the likely objectives, financial situation and needs of the consumers for whom they are intended (the target market).
This TMD is general in nature and should not be construed as financial advice. Consumers should obtain independent advice prior to acquiring the product to ensure that it is appropriate for their particular objectives, financial situation and needs.
Objectives and Needs |
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Product Attributes |
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The table above matches the Product Attributes to the Objectives and Needs of the Target Market for this Product.
The Jacaranda Line Of Credit is designed for individuals 19 years and above who are a permanent resident or citizen of Australia with a fixed address and have the following objectives, needs and financial situation:
Jacaranda’s Line Of Credit product is unlikely to be suitable for the following Consumers:
Jacaranda has assessed that the Product including its Key Attributes are likely to be consistent with the Objectives, Financial Situation and Needs of the Target Market.
As an online lender, Jacaranda distributes its Loan products through both direct (e.g. Jacaranda website) and indirect channels (e.g. referral sites and brokers).
All Distribution channels present the product appropriate to consumers as follows:
In all forms of distribution, Jacaranda asks screening questions as part of an application to ensure that a prospective borrower is within the target market set out above. All our products are distributed in compliance with our responsible lending obligations.
Type of information | Description | Reporting Period |
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Specific complaints | Details of any complaint during the reporting period, including:
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Notify Jacaranda in writing immediately in the required format. |
General information about complaints | Number of complaints. | Monthly. |
Significant dealing(s) where the distributor believes that a significant number of customers outside the target market are obtaining this product | Date or date range of the significant dealing(s) and description of the significant dealing. | In writing as soon as the distributor becomes aware of the significant dealing. |
Information Type | Description |
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Customer outcomes | Unexpected trends in customer outcomes which are significantly inconsistent with the intended product performance such as customers with poor early performance indicators, including:
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Internal and External Dispute Resolution Complaints | The number of complaints to our internal and external dispute resolution process from approved customers as a percentage of active customers within a given month is higher than 2%. |
Incident Data | A material incident or significant number of incidents in relation to the product’s design or distribution that identify potential breaches of our legal or regulatory obligations. |
Changes to the Product | The material alteration of the product or product terms and conditions (e.g. adding to, removing or changing a key product attribute; significant change to distribution channel and distribution strategy). |
Significant Dealings | Any significant dealing of the product to customers who are outside of the Target Market. If at any time, we detect that more than 5% of the consumers receiving our product within a three (3) month period are not within our Target Market, we shall report this to ASIC as a Significant Dealing within ten (10) business days. |
Notification from ASIC, AFCA or community based consumer organisations | If any external sources such as: AFCA; ASIC; and Community based consumer organisations; communicate to us that they have identified a systemic issue with our Product. |
We will conduct periodic reviews of this TMD annually. Our responsible manager will conduct all Design and Distribution Obligation (DDO) reviews and report the results of the review to our board of directors. The report must be provided to the board within two weeks of conducting a review.
For enquiries and information about this TMD, please contact us at h******@j******.