Customer Testimonials

We love our customers and highly value what they have to say about us, which is why we want to showcase their voices.

  • WeMoney 2025 Award Winner,
  • ProductReview 2024 Award Winner, Jacaranda Finance: Top Performing Personal Loan Lender logo
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Who are we

About Jacaranda

Every year, the banks fail millions of Aussies who need to borrow money. This is often purely because they don't have a high credit score, even if they've been good with money lately.

We think that's unfair, as your credit score doesn't define you. So, when that happens to you, come and talk to us.

We're an Australian-owned, operated, fully online digital lender providing fast and flexible loans.

Our Mission? To be a credible backup plan for everyday Australians if their initial choice for a loan is declined.

Click here to learn more about what makes Jacaranda great!

With thousands of customer reviews on some of Australia's most trusted platforms, you can see what others like you are saying about Jacaranda.

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Aussies Helped With A Loan
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Loans Approved
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Google Rating
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Years Helping People
Over 5,000 reviews

Trusted By 1,000s

Google logo 4.9/5
Word of Mouth logo 4.8/5
ProductReview logo 4.7/5
TrustPilot logo 4.9/5
  • Google Logo
    Shaan Johari - Google Review
    Shaan Johari Rated Jacaranda Finance 5 out of 5 stars
    Super easy and fast system, applying was seamless and money was instant!
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    Scott Milkauskas - Google Review
    Scott Milkauskas Rated Jacaranda Finance 5 out of 5 stars
    I found jacaranda after a few other places wouldn't even look at my application, there process was pretty quick, got a response almost immediately and a good deal! Can't ask for much more, would use again and recommend.
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    naomie falconer - Google Review
    naomie falconer Rated Jacaranda Finance 5 out of 5 stars
    Jacaranda is always helpful, wonderful customer service every time. Contact is easy and quick.
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    Nathan Ross - Google Review
    Nathan Ross Rated Jacaranda Finance 5 out of 5 stars
    Brilliant service and quick action during application process the best there can be when it comes to quick loans.
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    Breeanne Pocock - Google Review
    Breeanne Pocock Rated Jacaranda Finance 4 out of 5 stars
    Jacaranda finance is definitely one of the smoothest and easiest places to apply for a loan. They make the process comfortable and with no hassle. Would recommend Jacaranda to any one !
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    Dianita Miguel - Google Review
    Dianita Miguel Rated Jacaranda Finance 5 out of 5 stars
    It is easy to apply online, fast, reliable and they will try to help you as much as they can. I can recommend it to my friends and relatives. Thank you very much.
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    Kevin Kupke - Google Review
    Kevin Kupke Rated Jacaranda Finance 3 out of 5 stars
    Good people to work with. Application was easy and straight forward. Could use different payment options, but still good options. Would use again.
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    Brendan Lau88 - Google Review
    Brendan Lau88 Rated Jacaranda Finance 5 out of 5 stars
    Excellent 5 STAR customer service and always available with a quick response. Very happy with advice and the fantastic service provided. Quick, hassle free and easy. Thank you.
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    Kayleb Perkin - Google Review
    Kayleb Perkin Rated Jacaranda Finance 4 out of 5 stars
    Fast, reliable service had money in acc same day
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    Rebecca Hay - Google Review
    Rebecca Hay Rated Jacaranda Finance 3 out of 5 stars
    Jacaranda finance were amazing they took into account all of my circumstances when other lenders wouldnt. They were easy to contact and keep me up to date at all stages of the easy process.
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    Rob Smith - Google Review
    Rob Smith Rated Jacaranda Finance 4 out of 5 stars
    Had a good experience with jacaranda finance the form was easy to follow and the team helped when I had questions
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  • We're an award-winning lender too!

    Still not convinced? We've also won awards left, right, and centre. Our friendly customer service team is respectful and always willing to help, and our innovative and responsible approach to lending has seen us recognised by our customers and the industry alike.

    See some of the awards we've won below!

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    Award-winning lender

    • Product-Review-2024-1
    • afrfast100
    • ASBC-2021-grey-1
    • ASBC-finalist-2021-grey-1
    • top20
    • ayeaward21
    • AEA-Enterprise-award-grey-1

    Building Better Credit Starts Now

    If you've been rejected by a bank, we have a range of tools and features that could help you improve your credit score and increase your chances of getting approved next time.

    Need a Hand?

    Our customer service team are here to help.

    If you have any questions, whether you're a new customer or an existing one - our friendly customer service team will be happy to help you.

    You can easily get in touch online or via the Better Credit app. Jacaranda's customer service team is available to chat six days a week, and services are available online 24/7.