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This credit guide outlines the responsible lending obligations, obligations to provide an assessment and the dispute resolution procedures of Jacaranda Finance Pty Ltd t/a (‘we’, ‘us’, ‘our’)(ABN 53 162 078 195, Australian Credit Licence 456 404).It is a requirement under the NCCP Act to provide this document to you as soon as it becomes apparent thatyou are likely to enter into a credit contract with us.
As a part of our responsible lending obligations, we are required to not enter into a credit contract with you if thecontract will be unsuitable. A contract will be deemed unsuitable if:
In determining whether a contract will be deemed unsuitable, we will:
If you are applying for a loan less than $2,000, we must obtain and consider your account statements thatcover at least the immediately preceding period of 90 days.
If you request a copy of our Assessment of Unsuitability for your credit contract:
If you are not fully satisfied with the service we have provided you, you can notify our complaints manager at:
In your complaint, you should provide your preferred contact details and clearly outline the nature and detailsof your complaint and our complaints manager will be in touch with you.
If you are not satisfied with the outcome from our internal dispute resolution procedures or we have not respondedwithin 21 days, you can refer the matter to the independent external dispute resolution scheme of which we are a member;
Should you have any questions regarding any of the information found in this document, or have any otherenquiries, please feel free to contact us.
Jacaranda is 100% online. So, we do not accept applications over-the-phone. However, our friendly team is more than happy to answer any questions you may have.