How to use the FastMoney App

About the app

The FastMoney App from Jacaranda Finance is a one-stop shop to quickly manage and apply for loans with an award-winning lender. Currently, the app lets you do the following:

• Check if you qualify with no impact on your credit score
• Apply for a loan in just 5-12 minutes¹ or refinance your existing loan;
• Receive a same-day outcome² on your application and 60-second transfers to your bank account if approved³;
• Check your loan balance and loan contract;
• Request loan statements;
• Make extra repayments;
• Request to change your repayment dates and frequency (weekly, fortnightly, monthly);
• Quickly contact our customer service team for anything you need;
• Safe, secure data protection and encryption with biometric logins available.

Who can use the FastMoney App?

Anyone with a smartphone can download the app and make an account, whether you're an existing Jacaranda customer or not. To apply for and manage a loan, however, you must meet the minimum eligibility criteria we have for each of our loan products:

• Be at least 19 years of age.
• Be employed on a permanent or casual basis.
• Have a consistent income going into your own bank account for the last 90 days.
• Be in control of your finances and be handling existing financial commitments comfortably.
• Be an Australian citizen or permanent resident with a fixed address.
• Have an active email address, phone number, and online banking account in your name that belongs to you.

• You are currently or recently bankrupt (you must be three years discharged and in control of your finances)
• You are not comfortably repaying your existing financial obligations

How do you download it?

You can download the FastMoney app on either Google Play or the Apple Store anytime by clicking the links above. It's completely free to use: the only fees and charges are the ones associated with your loan.

How to sign in

On the FastMoney app home screen, you'll be directed to either 'get started' or log in. If you're an existing customer, log in with your current email address and password you created when you first signed your loan contract. Don't worry if you can't remember your password - we can send you a link to create a new one.

Upon successfully logging into the app for the first time, you'll be prompted to create a 4-digit passcode. After confirming this, we'll also ask if you want to set up either a Face ID or a fingerprint login for faster access next time.

If you're not already a customer with Jacaranda, you'll hit the 'get started' button to begin an application (see below).

Manage your profile with ease

Your profile in the FastMoney app contains all your important details like:

• Your unique customer ID
• Your full name, DOB
• Your email address and phone number
• Your residential and postal address
• Your payment details
• Notifications

You can hit the button at the bottom of your profile to request a change to any of your personal details, such as your address or contact information, at any time.

View your notifications

At the bottom of your screen and in your customer profile, there's a small section containing your most recent notifications. These will include a range of updates from Jacaranda, including:

• New updates to the app
• Any giveaways and competitions we're running
• If your loan repayments were successful

And more. You can turn push notifications to your phone on and off through the settings menu in the app.

Apply for a new loan

Applying for a loan with Jacaranda has always been easy. Thanks to the FastMoney app, we're making it easier than ever for you to:

• Complete your application in just 5-12 minutes¹ depending on your circumstances;
• Receive a same-day outcome on your application² if you apply during normal business hours; and
• Have the funds transferred to your account in under 60-seconds³ if approved (if you have an NPP-enabled bank account).

Here's how to apply for a loan with Jacaranda through the FastMoney app:

• Login or create an account (see above). Alternatively, hit 'get started'.
• You'll then be redirected to our external application window.

By entering just a few initial pieces of information, you can check if you qualify for one of our loans via an initial assessment without impacting your credit score.

Check your loan balance

There are two ways to view your loan balance. First, you can see a broad overview of your balance at the top of your personal dashboard, which will display how much you've repaid, what you still owe, how much your next repayment will be and when.

For more details on your loan balance, you can select 'manage your loan' to see things like:

• Your repayment history
• Your loan term, interest rate and start date
• Your past loans (if any)
• Options to make extra repayments, change your repayment schedule and more

Read your loan contract

When you sign your digital contract, a copy of your loan contract is emailed to you. If you want to view this contract at any time to review the terms and conditions of your loan, you can do this via the FastMoney app.

To read a copy of your loan contract, enter either your loan dashboard or your profile. You should see an option called 'view loan contract' near the bottom. We will then email you a copy of your contract from there.

It's also possible to access a copy of the loan contract by logging into the customer portal or by asking our customer service team.

Request loan statements

You can request a copy of your loan statement via the FastMoney app, which we will email to you.

How to manage your repayments in-app

You can manage your existing loan on the go, anywhere, anytime with the FastMoney app. You'll be able to do the following via your customer dashboard.

Note that you can only request to change your repayments via our app. Our customer service team will still need to review your request before approving it.

View your next repayment date

At the top of your dashboard, you'll see the date your next direct debit is due and how many days you have until then. This will also show you how much your next repayment will be.

Change your repayment date

When you first sign your loan contract, we will usually align your direct debits with the date your regular income is deposited. If you want to change this date (for example, you get a new job with a different pay schedule), then it's easy to do this via the FastMoney app.

Simply hit 'manage your loan' in your dashboard and select 'change repayments'. You'll then see the option to choose a new date for your next direct debit to be withdrawn from your nominated bank account.

Once you've selected an eligible date, hit 'request change', and we will consider your new repayment schedule for approval via a contact form. This change may not be instant.

Make extra repayments

At Jacaranda Finance, you can pay extra on top of your minimum repayments if you wish to do so at no additional cost. In fact, paying extra into your loan can result in smaller interest charges overall and reduce your total loan term.

To make extra repayments, go to the dashboard. Hit 'manage your loan', and you'll see an option called 'make extra repayment' near the top. Here, you can select a new amount you'd like to pay during each repayment cycle.

Pay out your loan

If you've come into some extra money recently, you might want to pay out your remaining balance altogether. You can also do this with the FastMoney app at no extra cost.

Go to your loan dashboard, select 'manage your loan' and choose 'make extra repayment'. Here, you should see an option to make a lump sum payment into your loan. If you pay off your remaining loan balance, we will contact you to confirm that you no longer owe anything.

Fixed fees that have already been incurred are due and payable.

Contact Jacaranda with ease

The FastMoney app provides quick access to our friendly, Australian-based customer service team. Just click the 'Support' button on the dashboard to email or call us. Alternatively, you can arrange for us to contact you. We'll be happy to answer any questions you might have.

You can also contact Jacaranda right now by viewing our details here.

Secure data storage

The FastMoney app is protected with passwords and biometric logins, and we continuously monitor for suspicious activities. We also comply with all necessary data regulations, and your information is protected via encryption.

See our privacy policy for more information.