Get your questions answered
The basics to be eligible are:
- 18 years of age
- Have online access to a bank account showing a minimum of 90 days (3 months) income
- Be an Australian Citizen or Permanent Resident
- Have a mobile number
- Have an email address
The rest we sort out during the application & assessment process. We can’t make any guarantees based on information you may provide to us on the phone or via an enquiry form, so the easiest way to know is to apply online. Click here to get started.
Depends on how tech savvy you are but most people get the application done within 7 minutes or less! After that, we can take up to 1 hour to complete the assessment process.
Please Note: If we require any additional documentation that was not submitted during the application process, the time frame may be extended.
Also see: What if I apply outside business hours?
YES! Our loans are assessed based on affordability and suitability. So, just because you’re receiving a Government benefit, doesn’t mean you can’t get access to personal finance.
YES! We will just need to sight an account showing a consistent income for the last 90 days (3 months).
YES! If you are current or discharged bankrupt we won’t automatically decline the application.
Please Note: There will be other criteria you will have to meet during the assessment process.
Yes & No.
Yes, but only for Secured Loans – starting at $2,100 up to $15,000. These require you to provide security.
No, if you are applying for an amount of $2,000 or less and are currently under a Part 9 Debt Agreement, unfortunately, we cannot provide you with finance.
Just the basics to start, on your application form you will provide a personal bank account showing a minimum of 90 days (3 months) income. If you are receiving Centrelink, you will need to provide a copy of your Centrelink Income Statement.
You may be asked during the assessment process to provide additional documentation, this is usually to confirm anything we can’t make sense of on your account. We’ll get in contact if we require anything further.
This is a legal requirement, we have very strict guidelines to adhere to and part of those are sighting a minimum 90 days (3 months) of the account your income is deposited into.
No, we cannot accept bank statements that are not submitted through the secured banking service on our application form. You will need to have your online banking set up to do this. If you are having trouble, you can call us on 1300 189 823.
In some cases, we may need to. Generally, this is for our new customers. Our highly trained operators are very discrete and would never disclose any personal information about you or your loan applications.
As a responsible lender, we do carry out a credit check on eligible applicants. We are more lenient than traditional institutions such as banks; however, we too have guidelines to follow. As long as your current financial situation is looking good, we will happily consider your loan application. Any applications made under the Terms and Conditions will consent to a credit check.
Applications can be submitted 24 hours a day via our website application form.
Our office hours are:
- 8 am to 6 pm – Monday to Thursday
- 8 am to 4 pm – Friday
- 8 am to 12 pm – Saturday
If you’ve applied outside of these hours, your application will be attended to when the team gets back in. Some clients will receive an outcome outside of these hours, that’s because we do have set criteria that you need to meet. If we can see you don’t suit these criteria, we may refer you onto another lender that is better suited to your situation.
Apply for as much as you need, we’ll assess your current relationship with finances and sort out what will work best for you. If we cannot offer you what you have applied for, we will always consider other amounts.
Please note: Applicants who receive Centrelink as their sole source of income will be restricted to no more than $1,000 for their first loan only.
That’s ok – it happens to the best of us. Here are some things you can try.
- MOBILE: Make sure you’ve entered your mobile number correctly (e.g. 0432001555) and that you have a signal. The form will not accept any spaces or “+61”
- EMAIL: Please double check your email address is correct. We can’t tell you how many times people enter Gmail or spell their name wrong. And it will just check it’s correct, it will not send you a verification email.
- BANK DETAILS / LOGIN: Check that you’ve used your internet banking login details and not your banking app login details – these often differ slightly. If they are still not working, try logging in via your bank’s website and see if they need you to update anything.
- CENTRELINK: Sometimes Centrelink goes down. You can skip this section on the application form. We can process a manually submitted statement for you. If you log on to your online account with Centrelink or MyGov, you can go to the “Request a document” tab. Download the “Detailed Income and Asset Statement” If you are using your phone you can take screenshots of the document via the Centrelink App and send these through to us as well. Email it to us at firstname.lastname@example.org
If all else fails, give us a call on 1300 189 823.
You will have received a call from us confirming the details of your forthcoming contract, then you are emailed and SMS’d a link to sign your contract digitally.
If you signed your contract during business hours it will be distributed within the hour. If you have signed it after 5.30pm Monday to Thursday, it will be distributed the next business day in our first round of banking.
On Fridays, the last round of banking is at 4 pm. No banking is conducted over the weekend.
The bank you are with will dictate how quickly you receive the funds. It can take anywhere up to 24 hours for the funds to reflect in your bank account.
If we can’t help you, there is still a chance another lender might be able to. Every lender has to follow our industry’s guidelines but some are more or less lenient than others. We’ll let you know either way and if another lender can help you out we will refer the application onto them and they will be in contact with you directly.
At any time, you are welcome to re-apply, only once we have reviewed your current financial situation will we have any idea if you might be eligible for a new loan. As an existing client, you always have options! We can even look at consolidating your existing loan and possibly others you may have.
We require 24 hours’ notice to make changes to any scheduled direct debits. With that in mind, you can pop us an email here or give us a call on 1300 189 823 and update us on your current income schedule. If you have left it too late, then best to give us a call and we can check on your repayments.
It’s up to your bank what time the direct debit is processed. We can only nominate the day it processes. This will be outlined in your contract and will line up with your current income to make it as easy as possible for you to keep on top of repayments.
To make up the repayment you can
If you fail to make a repayment when due under the contract, a $35 fee may be added to the balance of your loan.
If you have put a direct debit “Payment Stop” or cancellation of authority on your bank account with no prior communication, a $123 fee is added to the balance of your loan.
It is very important to get in contact with us as soon as possible if any repayments have or will decline.
Repayments are direct debited in line with your income, directly from your bank account.
If you would like to make any additional payments OR pay out your loan early, call us on 1300 189 823 or email us at email@example.com to get an up to date Pay Out Figure on your loan.
We have 3 methods of receiving funds, Direct Debit, EFT(Electronic Funds Transfer) or we can take a Debit Card payment over the phone provided the person’s whose name the card is under, is there to authorize the transaction.
It depends on your bank. Generally, it will show our company name, Jacaranda Finance Pty Ltd, in some cases it may show our direct debit provider Squarepay. And some will have reference numbers that may or may not be applicable to your account with us. If you are not sure if a direct debit processed on your bank account was from us, give us a call on 1300 189 823 or email us at firstname.lastname@example.org
Send us an email here and we will get back to you with a Pay Out Figure as soon as possible.
If you think you need Financial Hardship assistance, you may need to supply supporting documentation. These documents can vary depending on your individual circumstances. We may need to see part or all, of the following:
- Separation certificate (if employment termination has occurred)
- Bank statement for the previous/current month
- Centrelink Income Statement (if applicable)
- A budget
- Proof of bills (phone, utilities etc)
Repayments are direct debited in line with your income directly from your bank account. We have 3 methods of receiving funds, Direct Debit, EFT(Electronic Funds Transfer) or we can take a Debit Card payment over the phone provided the person’s whose name the card is under, is there to authorize the transaction.
There is a common misconception that smaller lenders charge hundreds or even thousands of dollars in interest, fees and charges. We don’t. Our costs are simple. Try out our loan calculator to get an idea of repayments or click here for a detailed breakdown of the costs.
Also see: Do I get charged any fees if I miss repayments on my loan?
We want you to be happy with the service and products you receive from Jacaranda. If you are not happy with our service or anything else, we would like to know. This issue can be submitted via the website, on our Complaints Policy page here.
You can also forward a complaint to The Credit & Investments Ombudsman Service on 1800 138 422 or visit www.cio.org.au for more information.
We take allegations of fraud very seriously. Please email us at email@example.com detailing the circumstances and supplying any additional documentation. This includes any police reports or event numbers. We will do our best to get back to you within 7 business days or less.
Call us! 1300 189 823 – we have a helpful team of customer service professionals who are ready to help you out with any queries or concerns you may have.
Sometimes people simply use the wrong mobile number in their application forms. If you have any reservations, give us a call on 1300 189 823, we’ll double check if any applications have been submitted with your personal details.
We may pass your account onto an external debt collection agency. This is the last resort and we will legally be entitled to register a default on your credit file. This default will not be removed from your file for 5 years. It is very important to get in contact with us as soon as possible if you believe you are going to have trouble making your contractually obligated repayments.
Financial Hardship is when a change in your circumstances affects your income or living expenses in a way that will prevent you from meeting your financial commitments. Such as losing your job or having an excessively large unexpected bill.
We understand that circumstances can change very quickly, and we ask that you maintain strong communication with us and advise us of any changes to your circumstances. Call us on 1300 189 823 or email us at firstname.lastname@example.org
If you are finding it hard to manage your finances, we urge you to consult an accredited financial advisor or visit the following website www.moneysmart.gov.au
A SACC is a Small Amount Credit Contract, which is defined in the National Consumer Credit Protection Act (NCCP Act 2009) as being:
- The credit limit of the contract is $2,000 or less
- The term of the contract is at least 16 days but not longer than 1 year
- The debtor’s obligations under the contract are not, and will not be, secured
A MACC is a Medium Amount Credit Contract, which is defined in the National Consumer Credit Protection Act (NCCP Act 2009) as being:
- The credit limit is at least $2,001, but no more than $5,000
- The term of the contract is at least 16 days but not longer than 2 years
Once we have determined you are suitable for one of our loans, we simply ask that you honour the contract and have sufficient funds in your account on your withdrawal dates. We set these dates up in-line with your income to ensure there are sufficient funds in your account when the repayment is due. If you need to check these dates, please refer to your contract or get in contact with us by calling 1300 189 823 or emailing email@example.com
It is important to keep up strong communication with your lender, so get in touch with us immediately if you think you might have trouble making your contractually obligated repayments.