Frequently Asked Questions

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Application Process

The basics to be eligible are:

  • 18 years of age
  • Have online access to a bank account showing a minimum of 90 days (3 months) income
  • Be an Australian Citizen or Permanent Resident
  • Have a mobile number
  • Have an email address

The rest we sort out during the application & assessment process. We can’t make any guarantees based on information you may provide to us on the phone or via an enquiry form, so the easiest way to know is to apply online. Click here to get started.

No, we can only accept applications online. Click here to get started. We’ve made our applications process as quick and easy as possible. If you are having trouble, you can call us on 1300 189 823.
Depends on how tech savvy you are but most people get the application done within minutes! After that, there is a short wait for us to complete the assessment process. Please Note: If we require any additional documentation that was not submitted during the application process, the time frame may be extended.
YES! Our loans are assessed based on affordability and suitability. So, just because you’re receiving a Government benefit, doesn’t mean you can’t get access to personal finance. You may also qualify for an unemployed loan.
YES! We will just need to sight an account showing a consistent income for the last 90 days (3 months).

Unsecured Loan ($300 up to $2000):

Yes & No. Yes, if you have credit defaults, court judgements and summons, have been discharged from a part 9 debt agreement for over 12 months, or currently under or discharged from a bankruptcy agreement. No, if you are currently under a part 9 debt agreement, although you can apply for a secured loan if you able to provide security for the loan. Please Note: There will be other criteria you will have to meet during the assessment process.

Secured Loan ($2100 up to $10,000):

Yes, you will be required to provide security for the loan. The bad credit history can include credit defaults, court judgements and summons, part 9 debt agreements and bankruptcy agreements.

Please Note: There will be other criteria you will have to meet during the assessment process.

Unsecured Loan ($300 up to $2000):

Yes & No. Yes, if you have credit defaults, court judgements and summons, have been discharged from a part 9 debt agreement for over 12 months, or currently under or discharged from a bankruptcy agreement. No, if you are currently under a part 9 debt agreement, although you can apply for a secured loan if you able to provide security for the loan. Please Note: There will be other criteria you will have to meet during the assessment process.

Secured Loan ($2100 up to $10,000):

Yes, you will be required to provide security for the loan. The bad credit history can include credit defaults, court judgements and summons, part 9 debt agreements and bankruptcy agreements.

Please Note: There will be other criteria you will have to meet during the assessment process.

Just the basics to start, on your application form you will provide a personal bank account showing a minimum of 90 days (3 months) income.

If you are receiving Centrelink, you will need to provide a copy of your Centrelink Income Statement.

You may be asked during the assessment process to provide additional documentation, this is usually to confirm anything we can’t make sense of on your account. We’ll get in contact if we require anything further.

No, we cannot accept bank statements that are not submitted through the secured banking service on our application form. You will need to have your online banking set up to do this. If you are having trouble, you can call us on 1300 189 823.
In some cases, we may need to. Generally, this is for our new customers. Our highly trained operators are very discrete and would never disclose any personal information about you or your loan applications.
As a responsible lender, we do carry out a credit check on eligible applicants. We are more lenient than traditional institutions such as banks; however, we too have guidelines to follow. As long as your current financial situation is looking good, we will happily consider your loan application. Any applications made under the Terms and Conditions will consent to a credit check.

Applications can be submitted 24 hours a day via our website application form.

Our office hours are:

  • 8 am to 6 pm – Monday to Thursday
  • 8 am to 4 pm – Friday
  • 8 am to 12 pm – Saturday
  • CLOSED - Sunday

If you’ve applied outside of these hours, your application will be attended to when the team gets back in. Some clients will receive an outcome outside of these hours, that’s because we do have set criteria that you need to meet. If we can see you don’t suit these criteria, we may refer you onto another lender that is better suited to your situation.

Apply for as much as you need, we’ll assess your current relationship with finances and sort out what will work best for you. If we cannot offer you what you have applied for, we will always consider other amounts.

Please note: Applicants who receive Centrelink as their sole source of income will be restricted to no more than $1,000 for their first loan only.

  • MOBILE: Make sure you’ve entered your mobile number correctly (e.g. 0432001555) and that you have a signal. The form will not accept any spaces or '+61'
  • EMAIL: Please double check your email address is correct. We can’t tell you how many times people enter Gmail or spell their name wrong. And it will just check it’s correct, it will not send you a verification email.
  • BANK DETAILS/LOGIN: Check that you’ve used your internet banking login details and not your banking app login details – these often differ slightly. If they are still not working, try logging in via your bank’s website and see if they need you to update anything.
  • CENTRELINK: Sometimes Centrelink goes down. You can skip this section on the application form. We can process a manually submitted statement for you. If you log on to your online account with Centrelink or MyGov, you can go to the “Request a document” tab. Download the “Detailed Income and Asset Statement” If you are using your phone you can take screenshots of the document via the Centrelink App and send these through to us as well. Email it to us at apply@jfloans.com.au.
  • If all else fails, give us a call on 1300 189 823

Welcome to the Family! If you’ve got any queries or concerns just give us a call on 1300 189 823. or email us at apply@jfloans.com.au. Once you’ve signed your contract, your funds will be distributed with the next round of banking.
You will have received a call from us confirming the details of your forthcoming contract, then you are emailed and SMS’d a link to sign your contract digitally. Apply for our unemployed loans today.

If you signed your contract during business hours it will be distributed with the next round of banking. If you have signed it after 5.30pm Monday to Thursday, it will be distributed the next business day in our first round of banking.

On Fridays, the last round of banking is at 4 pm. No banking is conducted over the weekend.

The bank you are with will dictate how quickly you receive the funds. It can take anywhere up to 24 hours for the funds to reflect in your bank account.

If we can’t help you, there is still a chance another lender might be able to. Every lender has to follow our industry’s guidelines but some are more or less lenient than others. We’ll let you know either way and if another lender can help you out we will refer the application onto them and they will be in contact with you directly.

Your Active Loan

At any time, you are welcome to re-apply, only once we have reviewed your current financial situation will we have any idea if you might be eligible for a new loan. As an existing client, you always have options! We can even look at consolidating your existing loan and possibly others you may have.

We require 24 hours’ notice to make changes to any scheduled direct debits. With that in mind, you can pop us an email here or give us a call on 1300 189 823 and update us on your current income schedule. If you have left it too late, then best to give us a call and we can check on your repayments.

It’s up to your bank what time the direct debit is processed. We can only nominate the day it processes. This will be outlined in your contract and will line up with your current income to make it as easy as possible for you to keep on top of repayments.

To make up the repayment you can

  • Call us on 1300 189 823 to make a debit card payment over the phone
  • Transfer the funds directly into our account – please contact us for these details, either via email: help@jacarandafinance.com.au. or call us on 1300 189 823
  • Call us to set up a direct debit on your current account

If you fail to make a repayment when due under the contract, a $35 fee may be added to the balance of your loan.

If you have put a direct debit “Payment Stop” or cancellation of authority on your bank account with no prior communication, a $123 fee is added to the balance of your loan.

It is very important to get in contact with us as soon as possible if any repayments have or will decline.

Yes, you are welcome to pay out your loan in full at any time. We do not charge any early payout fees or exit fees on ANY of our loans. If you’re not sure how much you would have outstanding on your loan please call us on 1300 189 823 or email us at apply@jfloans.com.au.

Repayments are direct debited in line with your income, directly from your bank account.

If you would like to make any additional payments OR pay out your loan early, call us on 1300 189 823 or email us at apply@jfloans.com.au. to get an up to date Pay Out Figure on your loan.

We have 3 methods of receiving funds, Direct Debit, EFT(Electronic Funds Transfer) or we can take a Debit Card payment over the phone provided the person’s whose name the card is under, is there to authorize the transaction.

It depends on your bank. Generally, it will show our company name, Jacaranda Finance Pty Ltd, in some cases it may show our direct debit provider Squarepay.

And some will have reference numbers that may or may not be applicable to your account with us.

If you are not sure if a direct debit processed on your bank account was from us, give us a call on 1300 189 823 or email us at apply@jfloans.com.au.

Send us an email here and we will get back to you with a Pay Out Figure as soon as possible.

At any time, you are welcome to re-apply, only once we have reviewed your current financial situation will we have any idea if you might be eligible for a new loan. As an existing client, you always have options! We can even look at consolidating your existing loan and possibly others you may have.

The following are terms people may search for in order to find our services. Keep in mind that we cannot guarantee that you can receive a no credit check loan, or a loan with no bank statements. Every customer has their own individual circumstances that are taken into consideration.

Loans for Unemployed

  • Cash Loans for Unemployed
  • Instant Cash Loans No Credit Check Unemployed
  • No Credit Check Loans for Centrelink Customers
  • Unemployed Cash Loans
  • Small Loans for Unemployed
  • Loan for Unemployed
  • Payday loans no bank statements required Australia

No Credit Check Loans Centrelink

  • Pensioner Loans No Credit Check
  • No Bank Statement Loans
  • Instant Loans for Unemployed
  • Payday Loan No Bank Statement
  • No Bank Check Loans
  • Centrelink Loan No Credit Check
  • Instant cash loans no credit check Centrelink
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Fees & Repayments

We are very transparent with the fees and costs associated with our loans. Please see our Costs page for more information.

Repayments are direct debited in line with your income directly from your bank account. We have 3 methods of receiving funds, Direct Debit, EFT(Electronic Funds Transfer) or we can take a Debit Card payment over the phone provided the person’s whose name the card is under, is there to authorize the transaction.

There is a common misconception that smaller lenders charge hundreds or even thousands of dollars in interest, fees and charges. We don’t. Our costs are simple. Try out our loan calculator to get an idea of repayments or click here for a detailed breakdown of the costs.

Also see: Do I get charged any fees if I miss repayments on my loan?

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Additional Questions

We are very transparent with the fees and costs associated with our loans. Please see our Costs page for more information.

Repayments are direct debited in line with your income directly from your bank account. We have 3 methods of receiving funds, Direct Debit, EFT(Electronic Funds Transfer) or we can take a Debit Card payment over the phone provided the person’s whose name the card is under, is there to authorize the transaction.

Financial Hardship is when a change in your circumstances affects your income or living expenses in a way that will prevent you from meeting your financial commitments. Such as losing your job or having an excessively large unexpected bill.

We understand that circumstances can change very quickly, and we ask that you maintain strong communication with us and advise us of any changes to your circumstances. Call us on 1300 189 823 or email us at help@jacarandafinance.com.au.

If you are finding it hard to manage your finances, we urge you to consult an accredited financial advisor or visit the following website https://www.moneysmart.gov.au

A SACC is a Small Amount Credit Contract, which is defined in the National Consumer Credit Protection Act (NCCP Act 2009) as being:

  • The credit limit of the contract is $2,000 or less
  • The term of the contract is at least 16 days but not longer than 1 year
  • The debtor’s obligations under the contract are not, and will not be, secured

A MACC is a Medium Amount Credit Contract, which is defined in the National Consumer Credit Protection Act (NCCP Act 2009) as being:

  • The credit limit is at least $2,001, but no more than $5,000
  • The term of the contract is at least 16 days but not longer than 2 years

A LACC is a Large Amount Credit Contract, which is defined in the National Consumer Credit Protection Act (NCCP Act 2009) as being:

  • The credit limit is at least $5,000, but no more than $10,000.
  • The term of the contract is at least 13 months but not longer than 2 years

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Google Reviews For Jacaranda Finance

What Our Clients Say

[RICH_REVIEWS_SNIPPET category="all"]

Money Lenders & Cash Loans Making Customers Happy

Very easy to deal with!

"Easy to follow instructions and very quick to respond to application. Cash was transferred promptly also. Simple and manageable payment plan with low interest rates and no hidden fees. Highly recommended”

Chris Martin

Jacaranda Customer

Thank you

"Did not think anywhere would give me a go due to my bad credit history. But thank god for Jacaranda Finance who helped me out when i need to get my car fixed.”

Korey

Jacaranda Customer

A Great Help!

"Thank you so much for recently helping me out with a loan!! I was able to buy Christmas presents for my 3 kids - a lot of other lenders weren't able to help me out. Thank you so much again!”

Donna Treseder

Jacaranda Customer

Our Rates

We never charge early repayment fees

Small Personal Loans - Jacaranda Finance

Small Personal Loan

($300 - $2,000)

Platinum Tier

10%

Establishment Fee

1%

Flat Monthly Fee

52.99%

Comparison Rate

Gold Tier

10%

Establishment Fee

2%

Flat Monthly Fee

71.96%

Comparison Rate

Silver Tier

20%

Establishment Fee

4%

Flat Monthly Fee

138.37%

Comparison Rate

WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate with the lender that finances your loan.

Medium Personal Loans - Jacaranda Finance

Medium Personal Loan

($2,000 - $4,600)

Platinum Tier

12.00%

Interest Rate (APR)

27.44%

Comparison Rate

$0.00

Application Cost

Gold Tier

20.00%

Interest Rate (APR)

35.99%

Comparison Rate

$0.00

Application Cost

Silver Tier

47.80%

Interest Rate (APR)

65.86%

Comparison Rate

$0.00

Application Cost

WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate with the lender that finances your loan.

Large Personal Loans - Jacaranda Finance

Large Personal Loan

($5,000 - $10,000)

Platinum Tier

12.00%

Interest Rate (APR)

17.44%

Comparison Rate

$0.00

Application Cost

Gold Tier

17.00%

Interest Rate (APR)

23.97%

Comparison Rate

$0.00

Application Cost

Silver Tier

21.24%

Interest Rate (APR)

45.56%

Comparison Rate

$0.00

Application Cost

WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate with the lender that finances your loan.

Need help?

Jacaranda is 100% online. So, we do not accept applications over-the-phone. However, our friendly team is more than happy to answer any questions you may have.